Cookie Policy

AngelPBX Limited (“AngelPBX,” “Company,” “we,” “us,” or “our”) utilizes cookies to ensure proper operation, security, & performance of the website, applications, and cloud communication services.

This Cookie Policy explains how cookies and similar technologies are used across the AngelPBX platform and related services, including:

• AngelPBX Cloud Telephony Platform
• AngelDialer Automated Dialing System
• AngelMeet Video Conferencing Platform
• AngelGO Omnichannel Messaging System
• AngelTracker Call Tracking & Analytics
• AngelECHO AI Voice Agent Platform

The policy aligns with global privacy and electronic communications regulations, including the following:

• EU ePrivacy Directive (2002/58/EC)
• General Data Protection Regulation (GDPR)
• UK GDPR and PECR
• California Consumer Privacy Act (CCPA/CPRA)
• India Digital Personal Data Protection Act (DPDP Act)
• Hong Kong Personal Data (Privacy) Ordinance (PDPO)

1. PURPOSE

The major objective of this policy is to provide transparency regarding:

• How AngelPBX Websites and Services Use Cookies
• What Types of Information Do Cookies Collect
• How Cookies Support Service Functionality and Security
• How Users and Enterprise Customers can Control Cookie Settings

With these cookies, we ensure our platform, website, and services run smoothly and efficiently.

2. WHAT ARE COOKIES?

Cookies are small text files placed on a user’s device when visiting a website or using an online platform. Cookies allow websites and applications to do the following:

• Recognize Returning Users
• Maintain Session Information
• Store Preferences
• Improve Service Functionality
• Analyze Service Performance

Note: Cookies may be stored temporarily (session cookies) or for longer periods(persistent cookies).

3. TYPES OF COOKIES USED BY ANGELPBX

AngelPBX utilizes several categories of cookies, based on how its websites and services are accessed. Some of these essential cookies are as follows:

• STRICTLY NECESSARY COOKIES

  These cookies are essential for the operation of AngelPBX websites and services. Without these cookies, core platform features may not function correctly. Examples include cookies used for:

  • User Authentication
  • Session Management
  • Secure Login Functionality
  • Account Access Control
  • Load Balancing
  • Fraud Prevention and System Security

  These cookies are typically required to provide the services requested by users.

• FUNCTIONAL COOKIES

  Functional cookies ensure AngelPBX services remember user preferences. Furthermore, enhancing their experience with the platform. For instance, cookies that store the following:

  • Language Preferences
  • Platform Configuration Settings
  • Interface Customization Preferences
  • Previously Selected Service Options

  Functional cookies ensure consistent platform usability across sessions.

• PERFORMANCE & ANALYTICS COOKIES

  By utilizing performance cookies, we ensure that users understand how they interact with our websites and applications. These cookies help measure:

  • Website Traffic Patterns
  • User Interaction with Platform Features
  • System Performance Metrics
  • Service Reliability Indicators

  Performance cookies help AngelPBX improve the usability and reliability of its services. Where possible, analytics data is aggregated or anonymized.

• SECURITY COOKIES

  Security cookies help to protect AngelPBX services and users from cybersecurity threats. These cookies support different functions as detailed below:

  • Detecting Suspicious Login Attempts
  • Identifying Potential Fraud
  • Protecting Against Automated Abuse
  • Maintaining Secure Sessions

  Security-related cookies are considered essential for protecting platform integrity.

• THIRD-PARTY COOKIES

  AngelPBX may utilize certain third-party services to support infrastructure, analytics, and platform functionality. Examples of such services may include:

  • Cloud Hosting Infrastructure
  • Analytics Providers
  • Content Delivery Networks
  • Security Monitoring Tools

  Note: These providers may place cookies when users interact with AngelPBX services.

4. HOW COOKIES ARE USED WITHIN ANGELPBX SERVICES

Ideally, all these cookies assist with several operational aspects of the AngelPBX ecosystem.

5. THIRD-PARTY SERVICE PROVIDERS

AngelPBX may rely on trusted third-party service providers that support:

• Cloud Infrastructure
• Analytics Services
• Performance Monitoring
• Security Protection

6. ENTERPRISE CUSTOMER RESPONSIBILITIES

Enterprise customers using AngelPBX services may deploy the platform within their own digital environments. Where customers integrate AngelPBX services into their websites or applications, customers are responsible for ensuring the following:

• Their Own Cookie Disclosures are Accurate
• Users are informed about cookie usage
• Applicable Consent Requirements are Satisfied

Note: Customers should consult their legal and compliance teams when implementing cookie management frameworks.

7. COOKIE CONSENT REQUIREMENTS

Certain jurisdictions require user consent before non-essential cookies can be placed on devices. Examples include:

Note: AngelPBX implements cookie notices and consent mechanisms where required by law.

8. MANAGING COOKIE PREFERENCES

Users can control or disable cookies through their browser settings. Common browser controls allow users to:

• Block Cookies
• Delete Stored Cookies
• Restrict Third-Party Cookies
• Receive Alerts When Cookies are Placed

Note: Disabling certain cookies may affect the functionality of AngelPBX websites or services.

9. COOKIE RETENTION PERIODS

Cookies may remain on a device for varying durations depending on their purpose.

Note: Ideally, retention periods may vary based on the type of cookie used.

10. DATA PROTECTION & PRIVACY

Any personal data collected through cookies is processed in accordance with the AngelPBX Privacy Policy and applicable data protection laws. AngelPBX implements safeguards, including:

• Data Minimization Practices
• Access Control Mechanisms
• Encryption and Security Protections
• Contractual Protections with Service Providers

11. POLICY GOVERNANCE & UPDATES

This Cookie Policy is maintained by our Legal, Privacy, and Compliance teams. The policy may be updated periodically to reflect the following:

• Regulatory Developments
• Technological Changes
• Platform Updates
• Evolving Privacy Standards

Updated versions may be published on the AngelPBX website or customer portal.

Contact Information

For questions related to the Cookie Policy or related privacy matters, get in touch with us at:

• Email: privacy@angelpbx.ai or legal@angelpbx.ai
• Address: 2301, Bayfield Building, 99 Hennessy Road, Wan Chai, Hong Kong